Grillex Policies

Grillex Pty Ltd (ABN 46 129 480 977) is committed to protecting your privacy and the
confidentiality of your personal information. This Privacy Policy sets out how we collect and
manage your information.

Grillex Pty Ltd provides open space solutions for councils and private bodies to create innovative and inviting outdoor public spaces with our range of Smart electric BBQs, park & street furniture, shelters, bin enclosures and drinking fountains.


Grillex is committed to operating and maintaining a documented Quality Management System compliant to the requirements of our ISO 9001:2015 accreditation while adopting a risk-based approach to meeting statutory and regulatory requirements.


We have established quality objectives aligned to the strategic direction of the business, to plan, implement and measure the effectiveness of the Quality System and ensure continuous improvement.

Clear and better communication both internally and externally on quality has been implemented to achieve these objectives.


To implement this policy, we have focused on the context and strategic direction of the business with particular reference to:
• engaging and maintaining our customers’ requirements and increase customer satisfaction
• increase productivity and reducing costs of poor quality
• commitment to provide quality products to meet our customers’ needs


The Leadership Team is committed to meeting customer and regulatory requirements as well as continually improving our Quality Management System. To achieve this, Grillex encourages and promotes risk-based thinking among workers and stakeholders.
The Quality Management System will provide mechanisms for detecting system shortfalls and for stimulating process improvements.


Grillex will adopt procedures and disciplines to ensure that the system is effectively implemented by undertaking relevant skills training and conducting appropriate quality awareness training.


This policy is communicated and understood throughout the organisation by all employees, available to internal and external stakeholders and regularly reviewed for continued suitability and improvement in our results.

Grillex Pty Ltd is a manufacturer of smart electric BBQs, park and street furniture, shelters, bin enclosures and drinking fountains.


The company recognizes its legal and moral responsibility to provide a safe and healthy workplace and to protect the health, safety and welfare of its workers, contractors, visitors and any other person who may be engaged to carry out work for the business.


Management is committed to establishing measurable objectives and targets and continuously improving WHS performance.

Our Policy drives the prevention of injury and illness in our business with a commitment to eliminate hazards and reduce risks to health and safety as far as is reasonably practicable.


Grillex is committed to complying with the Work Health and Safety Act 2011, the Work Health and Safety Regulation 2011, codes of practice and to complying with the requirements of AS/NZS 45001:2018.


Management will provide a commitment to:
• provide safe and healthy working conditions for the prevention of work- related injury and ill health
• fulfil legal requirements and other requirements;
• eliminate hazards and reduce OH&S risks;
• continual improvement of the OH&S management system;
• consult with and ensure participation of workers, and, where they exist, workers’ representatives.


Grillex will adopt procedures and disciplines to ensure that the system is effectively implemented by undertaking relevant skills training and conducting appropriate quality awareness training.


This policy is communicated and understood throughout the organisation, available to internal and external stakeholders and regularly reviewed for continued suitability and improvement in our results.


Our goal is to provide a safe and healthy work environment that is free from workplace injury and illness. This will only be achieved through the participation, co-operation, and commitment of everyone in the workplace.

Grillex Pty Ltd is a manufacturer of smart electric BBQ’s, park and street furniture, shelters, bin enclosures and drinking fountains.


The company recognizes its legal and community obligations to reduce the impact of our operations on the environment and gain a greater awareness and understanding of environmental sustainability.


We are committed to establishing measurable objectives and targets and continuously improving our environmental performance through an Environmental Management System (EMS) that meets the requirements of the AS/NZS ISO 14001:2015.


Management are committed to:
• protecting the environment in which we operate, including prevention of pollution;
• complying with all relevant government legislation and policies and by meeting obligations required for environmental and sustainability reporting;
• minimising waste by evaluating our operations and ensuring they are as efficient as possible;
• minimising toxic emissions through the selection and use of our fleet and the source of our power requirements;
• minimise waste through recycling and using recycled products and materials wherever practical and actively promote recycling both internally and amongst our customers and suppliers;
• source and promote a product range to minimise our environmental impact;
• ensuring workers are instructed and trained in environmental procedures;
• encouraging workers to take reasonable care for their own health and safety and that of others who may be affected by their actions or omissions;
• conserve energy, water, paper and other natural resources while still providing a comfortable working environment;
• setting objectives and targets and reviewing them annually in order to improve our environmental performance and regularly assess the environmental impacts of our operations.


We will adopt procedures and disciplines to ensure that the system is effectively implemented by undertaking relevant skills training and conducting appropriate awareness training.


This policy is communicated and understood throughout the organisation by all employees, available to internal and external stakeholders and regularly reviewed for continued suitability and improvement in our results.

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact details, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into, and information about you that is available on the internet, such as from
Facebook, LinkedIn, Twitter, and Google, or publicly available information that we acquire from service providers.

How do we collect personal information?

The primary way we collect personal information about you is when you voluntarily submit to
us, for example when you:

• complete forms, applications or surveys;
• request a brochure or contact us to ask for information;
• enter competitions or register for promotions,
• participate in forums on our website; or
• otherwise specifically provide us with your personal information.

Navigational information

This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages
viewed.

Cookies
Grillex uses cookies or similar technologies to analyse trends, administer the website, track
users’ movements around the website, and to gather demographic information about our
user base as a whole. We use “cookies” to help you personalize your online experience. A
cookie is a small piece of text that is placed within the memory of a computer and can be
later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website. This data is used to deliver customized content and promotions to customers whose behaviour indicates that they are interested in a particular
subject area.
Web beacons
A Web beacon is a clear graphic image, usually no larger than 1 pixel x 1 pixel, that is
placed on a Web site or in an email that is used to monitor the behaviour of the user visiting the Web site or sending the email. We use web beacons in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Advertising
We partner with Third Party ad networks to manage advertising on other sites. Our ad
network partners use cookies, Web beacons, and other technologies to collect non-
personally identifiable information about your activities on this and other websites to provide
you targeted advertising based upon your interests
Social media usage
We use social networking services such as LinkedIn, Facebook, Instagram, and other social media platforms to communicate with the public. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These sites have their own privacy policies, and we encourage to read those on their sites.
Public forums
We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected, and used by others. We will correct or delete any information you have posted on the website if you so request. We also reserve the right to remove inappropriate or inaccurate comments.

When you purchase something from us, as part of the buying and selling process, we collect
the personal information you give us such as your name, address, and email address.

When you browse our site, we also automatically receive your computer’s internet protocol
(IP) address in order to provide us with information that helps us learn about your browser
and operating system.

We may also send you emails about our company, new products, and other updates.

Trans-Border data flows

In providing our services to you it may be necessary for us to forward personal information to
relevant overseas third-party service providers

When you provide us with information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting of information and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at https://www.grillex.com.au/contact-us or emailing us at: info@grillex.com.au
We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately misused, accessed, disclosed, altered, lost, or destroyed.

We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@grillex.com.au