Grillex Policies

Grillex Pty Ltd (ABN 46 129 480 977) is committed to protecting your privacy and the
confidentiality of your personal information. This Privacy Policy sets out how we collect and
manage your information.

Vision Statement


Creating the fourth space. “It’s not your home, not your workplace or the coffee shop – it’s your park.”


Mission Statement


We collaborate, design, and deliver parks built on our four pillars of health, sustainability, technology and
inclusiveness, to focus on the current and emerging needs, where communities come together outdoors to
meet, play, and heal.


Leadership Commitment


Grillex provide open space solutions for councils and private bodies to create innovative and inviting
outdoor public spaces with our range of Smart electric BBQs, park & street furniture, shelters, bin
enclosures and drinking fountains. Grillex is committed to operating and maintaining a documented quality
management system designed to meet the requirements of ISO 9001:2015.
We have established quality objectives, aligned to the strategic direction of the business, to plan,
implement and measure the effectiveness of the quality system and ensure continuous improvement.
To implement this policy, we have focused on the context and strategic direction of the business with
particular reference to consistently meeting our customers’ requirements and applicable requirements.
Leadership is committed to encouraging and promoting risk-based thinking among workers and
stakeholders. The quality management system will provide mechanisms for detecting system shortfalls and
for stimulating process improvements.
We will adopt procedures and disciplines to ensure that the system is effectively implemented by
undertaking relevant skills training and conducting appropriate quality awareness training.
We are committed to complying with the requirements of ISO 9001:2015. This policy is communicated
throughout the organisation, available to internal and external stakeholders and regularly reviewed for
continued suitability.

Purpose and Scope


Grillex Pty Ltd is a manufacturer of smart electric bbq’s, park and street furniture, shelters, bin enclosures
and drinking fountains. The company recognizes its legal and moral responsibility to provide a safe and
healthy workplace and to protect the health, safety and welfare of its workers, contractors, visitors, and
any other person who may be engaged to carry out work for the business. Management is committed to
establishing measurable objectives and targets, and continuously improving WHS performance.

Our Policy drives the prevention of injury and illness in our business with the commitment of the Leadership Team.


Leadership Commitments


We are committed to:
• providing safe and healthy working conditions for the prevention of work-related injury and ill
health;
• fulfilling our legal and other requirements;
• reducing WHS hazards and reducing WHS risks;
• ensuring effective consultation and participation of workers and workers representatives;
• providing adequate resources to maintain an effective health and safety program;
• ensuring all workers are instructed and trained in health and safety procedures, foreseeable
hazards and controls;
• encouraging workers to take reasonable care for their own health and safety and that of others
who may be affected by their actions or omissions.
We will adopt procedures and disciplines to ensure that the system is effectively implemented by
undertaking relevant skills training and conducting appropriate quality awareness training.
We are committed to complying with the requirements of ISO 45001:2018. This policy is communicated
throughout the organisation, available to internal and external stakeholders and regularly reviewed for
continued suitability.

Purpose and Scope


Grillex Pty Ltd is a manufacturer of smart electric BBQ’s, park and street furniture, shelters, bin enclosures
and drinking fountains. The company recognizes its legal and community obligations to reduce the impact
of our operations on the environment. We are committed to establishing measurable objectives and
targets, and continuously improving our environmental performance.


Leadership Commitments


We are committed to:
• protecting the environment in which we operate;
• fulfilling our legal and other requirements;
• minimising waste by evaluating our operations and ensuring they are as efficient as possible;
• minimising toxic emissions through the selection and use of our fleet and the source of our power
requirements;
• actively promote recycling both internally and amongst our customers and suppliers;
• source and promote a product range to minimise our environmental impact;
• ensuring workers are instructed and trained in environmental procedures;
• encouraging workers to take reasonable care for their own health and safety and that of others
who may be affected by their actions or omissions.
We will adopt procedures and disciplines to ensure that the system is effectively implemented by undertaking
relevant skills training and conducting appropriate awareness training.
We are committed to complying with the requirements of ISO 14001:2015. This policy is communicated
throughout the organisation, available to internal and external stakeholders and regularly reviewed for
continued suitability.

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact details, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into, and information about you that is available on the internet, such as from
Facebook, LinkedIn, Twitter, and Google, or publicly available information that we acquire from service providers.

How do we collect personal information?

The primary way we collect personal information about you is when you voluntarily submit to
us, for example when you:

• complete forms, applications or surveys;
• request a brochure or contact us to ask for information;
• enter competitions or register for promotions,
• participate in forums on our website; or
• otherwise specifically provide us with your personal information.

Navigational information

This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages
viewed.

Cookies
Grillex uses cookies or similar technologies to analyse trends, administer the website, track
users’ movements around the website, and to gather demographic information about our
user base as a whole. We use “cookies” to help you personalize your online experience. A
cookie is a small piece of text that is placed within the memory of a computer and can be
later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website. This data is used to deliver customized content and promotions to customers whose behaviour indicates that they are interested in a particular
subject area.
Web beacons
A Web beacon is a clear graphic image, usually no larger than 1 pixel x 1 pixel, that is
placed on a Web site or in an email that is used to monitor the behaviour of the user visiting the Web site or sending the email. We use web beacons in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Advertising
We partner with Third Party ad networks to manage advertising on other sites. Our ad
network partners use cookies, Web beacons, and other technologies to collect non-
personally identifiable information about your activities on this and other websites to provide
you targeted advertising based upon your interests
Social media usage
We use social networking services such as LinkedIn, Facebook, Instagram, and other social media platforms to communicate with the public. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These sites have their own privacy policies, and we encourage to read those on their sites.
Public forums
We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected, and used by others. We will correct or delete any information you have posted on the website if you so request. We also reserve the right to remove inappropriate or inaccurate comments.

When you purchase something from us, as part of the buying and selling process, we collect
the personal information you give us such as your name, address, and email address.

When you browse our site, we also automatically receive your computer’s internet protocol
(IP) address in order to provide us with information that helps us learn about your browser
and operating system.

We may also send you emails about our company, new products, and other updates.

Trans-Border data flows

In providing our services to you it may be necessary for us to forward personal information to
relevant overseas third-party service providers

When you provide us with information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting of information and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at https://www.grillex.com.au/contact-us or emailing us at: info@grillex.com.au
We may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately misused, accessed, disclosed, altered, lost, or destroyed.

We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@grillex.com.au